Refund policy
Return & Refund Policy
Simple and Transparent Returns for Wargamers
30-Day Returns
You have 30 days after receiving your item to request a return. Items must be in original, unused condition with original packaging.
Return Shipping
Customers are responsible for all return shipping fees. Original shipping costs are non-refundable.
No Hidden Fees
No restocking fees or handling charges. We do not have "Final Sale" items — everything we sell is eligible for return.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
To evaluate the issue, please contact us at support@wargamebase.com with your order number and clear photos of the items. We will review your request and provide specific instructions on the next steps, including whether a return is required for a refund or replacement.
Ready to start a return?
Log in to your account and select the order you wish to return to start the automated process.
Request a Return via OrdersQuestions? Contact our team at support@wargamebase.com
Wargame Base World (Nanjing Fusi Trading Co., Ltd.) | All rights reserved.